In this episode, Colin and Jimmy discuss the opposite side of the coin as a customer and how important customer service in today's market. Jimmy shares his frustrations from a recent experience as a customer renting equipment from a lumber yard in New Hampshire. He also gives a shout out to Sunbelt Rentals in CT and how good customer service makes all the different in the construction industry. During the second half of the episode, they discuss a listener question and talk about sanding and painting kitchen cabinetry. They share tips and tricks for homeowners to use in their DIY remodeling projects. Forty fifth episode from Behind the Studs Season 4, your go-to home improvement podcast.