Unboxing The Role of Chief Customer Officer with Jon Herstein (CCO, Box)
Learning from Churn and how CSMs can become better investigative journalists
23minWhy Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)
34minOnboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)
36minDriving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)
38minThe Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)
27minHow Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)
40minAccountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)
33minHow To Create A Diverse Customer Success Team With Carine Roman
31min