In this episode we host Laura Klein who is an expert in user research. Laura is the Principal at Users Know, and has over two decades of experience in user research. She is the author of several books including Build Better Products, and UX for Lean Startups. Additionally, Laura co-hosts the podcast, “What’s Wrong with UX?” In this episode we talk about some tips to do effective research and discuss how to balance product vision with feedback. usersknow.com (https://www.usersknow.com/) awh.net (https://www.awh.net/)