Your Customers Are Wired for Instant Support -【有聲書】The Userlike Audio Blog: All about customer communication.

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Your Customers Are Wired for Instant Support

5min2019 MAY 28

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Of all customer service tools, only chat and phone are suitable for instant support. Still, many companies choose to stick to email only, thinking it’s cheaper. This ignores human’s deeply rooted desire for instant gratification – one of the main drivers behind consumer buying behavior.

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