Mark Wakefield, senior vice president of marketing of premium chocolate at Ferrero is obsessed with the emotional benefit that brands bring to their consumers. That’s why, in this episode, Mark gives us a masterclass in brand building and revitalization. Get out your pens, you’re going to want to take notes. Alan and Mark also talk about his career path to Ferrero, how sales and marketing should always go hand-in-hand, and his work on a number of interesting campaigns and brands like TicTac, Kinder Joy, Baby Ruth, and the premium chocolate, Ferrero Rocher. In this episode, you'll learn: Steps to revitalizing a nostalgic brand How Ferrero is capitalizing on the “premiumization” trend The importance of understanding customers’ social and psychological motivations Key Highlights [04:00] Mark's career journey [10:09] All about Ferrero [12:48] Steps to brand stewardship and revitalization, including acquisition of Baby Ruth [19:07] Capitalizing on the “premiumization” trend [24:48] Advice on finding a pathway to new growth [31:17] An experience that defines Mark [32:28] Mark's advice for his younger self [32:52] What marketers should be learning more about [35:03] Brands Mark is fascinated by [37:15] The biggest opportunity and threat for marketers today Resources Mentioned: Mark Wakefield Ferrero Ferrero Rocher Nutella [Ferrero buys Nestlé brands](https://www.confectionerynews.com/Article/2018/05/31/Ferrero-to-merge-Ferrara-and-Nestle-US-candy-overhauling-Butterfinger#:~:text=The acquisition of Nestlé US,%2C BottleCaps%2C Spree and Runts.) Baby Ruth Kinder Joy TicTac Research on Purchase Decisions and Interview of Attest Founder and CEO The Long & Short of It: Balancing Short and Long-term Marketing Strategies Sponsor Message: Did you know there’s an automated marketing platform that’s 100% designed for your online business? It’s called Drip, and it’s got all the data insights, segmentation savvy, and email marketing tools you need to connect with customers on a human level, make boatloads of sales, and grow with gusto. Try Drip free for 14 days (no credit card required), and start turning emails into earnings. Go to drip.com/go/marketingtoday Follow the podcast: Listen in iTunes (link: http://apple.co/2dbdAhV) Listen in Google Podcasts (link: http://bit.ly/2Rc2kVa) Listen in Spotify (Link: http://spoti.fi/2mCUGnC) Connect with the Guest: https://www.linkedin.com/in/mark-wakefield-82760520/ https://twitter.com/FerreroNACorp Connect with Marketing Today and Alan Hart: Twitter Alan B Hart - http://twitter.com/abhart LinkedIn Alan - https://www.linkedin.com/in/alanhart Twitter Marketing Today - http://twitter.com/themktgtoday Facebook Marketing Today - https://www.facebook.com/themktgtoday/ LinkedIn Marketing Today - https://www.linkedin.com/company/marketing-today-with-alan-hart/ Support the show: https://www.patreon.com/marketingtoday See omnystudio.com/listener for privacy information.